HELP


Contact us

Call us at 212.564.8930

Mon–Fri, 9 a.m.– 7 p.m. ET

Write to help@rahusa.com

We’ll get back to you within 24 hours!

Sizing:

Our sizing advice is a guideline only
Please consider this when choosing your size

                 US         CAN      AUS
XS            0-2           0            4
S              4-6         2-4         6-8
M             8-10       6-8       10-12
L              12-14      10          14

Where do you ship?

We currently ship purchase orders to the U.S., Puerto Rico, Guam, the U.S. Virgin Islands, and military APO/DPO/FPO addresses. We also offer international shipping to customers.

What does shipping cost?

Shipping is $4.95 within the U.S., Puerto Rico, the US Virgin Islands and military APO/DPO/FPO addresses.

Next Day Air shipping in USA is a flat rate of $20 per order.

International shipping is a flat rate of $20 per order.

When will my order arrive? 

Orders are dispatched from our warehouse based in New York City, NY, USA, and if you order by 12pm, your order will ship same day. If ordered after 12pm then your order will ship next day. Depending on where you live, your order is usually received within 1 to 5 business days. 

There can be the occasional customs or courier delay for International orders which may affect your delivery timeframe from time to time.

Will I get a tracking number? 

An email will be sent once your order has been dispatched

If you do not receive one, please email help@rahusa.com

All orders require a signature on delivery, make sure your supplied address is attended during business hours

What is your return policy?

RAH will happily accept returns and exchanges on all our pieces! The item's must be in original condition with all tags remaining in place, including hygiene seal. Item's must not have been worn, washed or altered in any way. Unfortunately, we can not accept any returns that do not meet these requirements. RAH offers a full refund or an exchange on items.

Will I have to pay any additional duties and taxes if I live outside the USA? 

You will be liable for all import duties, customs and taxes levied by your country your order is being shipped to. These will be due at the point of, or after delivery.

We are not liable for these charges, and they unfortunately can not be reimbursed or refunded by RAH. 

If you are unsure of the charges and whether you will be affected, please contact your local customs office to find out more information

How do I organize a return?

Give us a call at 212.564.8930, Monday—Friday, 9 a.m.—7 p.m. ET, or email us at help@rahusa.com so we will advise a Returns Authorization (RA) number for you, and give you all the details you need.  We’d love to hear your feedback too.

Please note we are unable to be held liable for the loss of your bikini being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking details

How long does it take for my exchange/refund to be processed? 

We try and process returns as quickly as possible, but we do ask for 24-48 hours to be able to process your return

If you're exchanging, we will send your new swimsuit out, and email you a new tracking number

If you're refunding, we will refund you through same method of payment  and email you once completed.

Are returns free? 

The shipping cost incurred for returning items to RAH for an exchange or refund are not covered or reimbursed by us.

What if my order comes incorrect or is damaged? 

While we hope this never happens, if you do receive damaged goods, or receive incorrect size or color then you ordered, please contact us immediately at help@rahusa.com so we can personally assist you and sort out your problem as quickly as possible.